Forms for your
convenience!
REPAIRS
– We repair most manufacturers’ headset equipment.
Repair service includes, diagnostic testing, replacement
of all consumable parts including, ear pads,
windscreens, voice tubes and quality control inspection.
We also clean, sanitize and package your headsets. Your
equipment will receive up to a 6 month warranty. Our
standard return shipping is ground for Florida customers
and FedEx 3 Day Saver service for all others which the
customer is responsible for charges. You can upgrade
your shipping at an additional charge.
Your cost for
repairs, $24.95 per top or amplifier, $47.90 per
complete.
EXPEDITE SHIPPING - If you need your repairs
immediately, we offer a 24 to 48 hour repair service
with overnight shipping. By checking the “Expedite” box
and signing the repair form, you are authorizing us to
repair your equipment at an additional cost of $3.00
each and authorizing the additional overnight shipping
charges.
CLEAN AND SANITIZE – This is a perfect service
for call centers that have lots of working equipment
however they need to be cleaned for the next user. At
$7.95 per half, $12.95 per complete it’s a bargain.
Clean and sanitizing includes, cleaning the exterior of
the equipment, replace ear pads, windscreens, voice
tubes, and neatly boxed. Our standard return shipping is
ground for Florida customers and FedEx 3 Day Saver
service for all others which the customer is responsible
for charges. You can upgrade your shipping at an
additional charge.
NOTE: This
service does not include testing or repair of any kind.
If the equipment is in obvious need of repair with a
visual inspection, for example torn cords or broken
parts, you will be notified.
TRADE IN vs TRADE UP – “TRADE IN” - Your unwanted
equipment for credit to be used towards future purchases
of Smith Corona products. Credits are good for up to one
year from the date of issue. Or “TRADE UP” your
equipment for up to $10.00 off the cost of NEW Smith
Corona headsets or amplifiers.
CONTACT – As a courtesy to our customers, we will
contact you with the status of your repair or trade
equipment. At that time your sales representative can
discuss with you all possible options which will suit
your particular needs.
Return Merchandise Authorization (RMA) – An RMA #
is not required for any of our services however we do
recommend you download one of our repair forms and fill
it out so we are aware of what service you are
requesting. Please include your phone # and contact
name.
Special
Requests - If you're in need of a specific headset
application or wiring configuration we welcome the
challenge with enthusiasm and will do our best to
accommodate your needs.
